Responsible Gaming

Table of Content

• Maintaining Control
• Self-Assessment Questionnaire
• Self-Exclusion and Support
• Protection of Minors
• Professional Help

The 1win team believes that gambling should be a source of pleasure and entertainment. However, for some people, gambling can turn from a hobby into a problem. We strive to provide our users with a safe gaming environment and actively support the principles of responsible gaming.

Maintaining Control

Gambling should be viewed as a form of leisure, not a way to generate income. To keep your gaming experience enjoyable and safe, we recommend following these principles:

• Set a Budget: Only gamble with money you can afford to lose.
• Time Management: Set a limit on how much time you spend on the platform.
• Don't Chase Losses: Trying to win back lost money usually leads to bigger losses.
• Play Sober: Avoid gambling under the influence of alcohol or medication.

Self-Assessment Questionnaire

If you are concerned about your gambling habits, ask yourself the following questions:

1. Do you gamble to escape from a boring or unhappy life?
2. Do you stay away from work or studies to gamble?
3. When you lose, do you feel you must try and win back your losses as soon as possible?
4. Have you ever lied to cover up the amount of money or time you have spent gambling?
5. Have others ever criticized your gambling?

If you answered "Yes" to most of these questions, you may have a gambling problem.

Self-Exclusion and Support

If you feel that you need a break, we provide a self-exclusion service. You can request to close your account or restrict your access for a specific period (6 months, 1 year, or permanently).

• To initiate this, please contact our support team at [email protected].
• Once an account is self-excluded, it cannot be reopened until the selected period has expired.

Protection of Minors

1win strictly prohibits anyone under the age of 18 from gambling. We carry out verification checks to ensure that all players are of legal age. We recommend that parents use filtering software to prevent minors from accessing gambling websites:

• Net Nanny
• CyberPatrol

Professional Help

If you or someone you know is affected by gambling addiction, we encourage you to seek help from independent organizations:

• Gambling Therapy: www.gamblingtherapy.org
• Gamblers Anonymous: www.gamblersanonymous.org
• GamCare: www.gamcare.org.uk